SOCIALSCALE HUB – PRIVACY POLICY

    Effective Date: November 25, 2025
    Last Updated: November 25, 2025

    INTRODUCTION

    PRIDAX LTD ("Company", "we", "us", "our") operates the SocialScale Hub platform (the "Platform" or "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our Platform.

    We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 ("GDPR") and other relevant legislation.

    1. DATA CONTROLLER INFORMATION

    The data controller responsible for your personal data is:

    PRIDAX LTD
    Registration Number: HE479093
    Registered Address: Efesou 9, 5280, Paralimni, Cyprus
    Email: contact@socialscalehub.com

    2. PERSONAL DATA WE COLLECT

    2.1 Information You Provide Directly

    Account Registration:

    • Full name and email address
    • Password (stored in encrypted form)
    • Company name and billing address
    • Country of residence

    Payment Information:

    • Payment card details (processed by Stripe; we do not store full card numbers)
    • Billing name and address
    • VAT/Tax identification number (if provided)

    2.2 Information Collected Automatically

    • IP address, browser type, operating system
    • Device type and identifiers
    • Pages visited and features used
    • Date, time, and duration of access
    • Error logs and performance data

    2.3 Information Related to Social Media Accounts

    • Email addresses and passwords for Social Media Accounts (stored securely and encrypted)
    • Content you upload (videos, images, captions, metadata)
    • Posting schedules and automation settings
    • Performance metrics and analytics data

    3. LEGAL BASIS FOR PROCESSING (GDPR)

    We process your personal data based on:

    • Contractual Necessity: Processing necessary to perform our contract with you
    • Legitimate Interests: Improving the Platform, ensuring security, preventing fraud
    • Legal Compliance: Tax and accounting requirements, responding to lawful requests
    • Consent: Marketing communications and optional features

    4. HOW WE USE YOUR PERSONAL DATA

    • Creating and maintaining your Account
    • Providing access to Platform features
    • Creating and managing Social Media Accounts on your behalf
    • Processing payments and managing billing
    • Responding to support requests
    • Improving and optimizing the Platform
    • Protecting against fraud and unauthorized access
    • Complying with legal obligations

    What We Do NOT Do With Your Data

    • We do NOT sell your personal data to third parties
    • We do NOT rent or lease your personal data
    • We do NOT use your data for third-party advertising
    • We do NOT use your Content to train AI or machine learning models
    • We do NOT share your data with data brokers

    5. DATA SHARING AND DISCLOSURE

    We share personal data only with trusted third-party service providers:

    • Payment Processing: Stripe, Inc.
    • Cloud Infrastructure: Hosting and storage providers
    • Communication Services: Email and support tools

    All service providers are contractually bound to process data only on our instructions and maintain appropriate security measures.

    6. INTERNATIONAL DATA TRANSFERS

    Your personal data may be transferred to countries outside the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, including EU-approved Standard Contractual Clauses.

    7. DATA RETENTION

    Data CategoryRetention Period
    Account informationDuration of account + 2 years
    Payment and billing records7 years (legal requirements)
    Support communications3 years after resolution
    Usage logs12 months
    Content you uploadUntil deletion or account termination

    8. DATA SECURITY

    We implement appropriate technical and organizational measures to protect your personal data:

    • Encryption of data in transit (TLS/SSL) and at rest (AES-256)
    • Secure password hashing
    • Access controls and role-based permissions
    • Regular security assessments
    • Employee training on data protection

    While we implement robust security measures, no system is completely secure. We cannot guarantee absolute security of your data.

    9. COOKIES AND TRACKING

    We use cookies for:

    • Strictly Necessary: Essential for Platform functionality and secure login
    • Functional: Remember your preferences and settings
    • Analytics: Understand how the Platform is used

    You can manage cookies through your browser settings. Disabling certain cookies may affect Platform functionality.

    10. YOUR RIGHTS (GDPR)

    Depending on your location, you may have the following rights:

    • Right of Access: Request a copy of your personal data
    • Right to Rectification: Request correction of inaccurate data
    • Right to Erasure: Request deletion of your personal data
    • Right to Restriction: Request limitation of processing
    • Right to Data Portability: Receive your data in a machine-readable format
    • Right to Object: Object to processing based on legitimate interests
    • Right to Withdraw Consent: Withdraw consent at any time

    To exercise any of these rights, contact us at: contact@socialscalehub.com

    11. DATA DELETION REQUESTS

    You may request deletion of your Account and associated personal data by contacting us. Upon receiving a verified deletion request, we will delete or anonymize your personal data within thirty (30) days, subject to legal retention requirements.

    12. CHILDREN'S PRIVACY

    The Platform is not intended for individuals under eighteen (18) years of age. We do not knowingly collect personal data from children under 18. If we discover such data, we will delete it promptly.

    13. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

    California residents have additional rights including the right to know what personal information is collected, the right to delete, and the right to opt-out of the sale of personal information. Note: We do not sell personal information.

    14. CHANGES TO THIS PRIVACY POLICY

    We may update this Privacy Policy from time to time. Material changes will be communicated via email or prominent notice on the Platform. Your continued use after changes become effective constitutes acceptance of the updated Privacy Policy.

    15. CONTACT US

    PRIDAX LTD
    Efesou 9, 5280, Paralimni, Cyprus
    Email: contact@socialscalehub.com
    Website: https://socialscalehub.com

    Right to Lodge a Complaint

    If you believe your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority. In Cyprus:

    Office of the Commissioner for Personal Data Protection
    Website: www.dataprotection.gov.cy
    Email: commissioner@dataprotection.gov.cy

    Last Updated: November 25, 2025 | Version: 1.0